Insights: News Chris Bussert Named 2020 ILO Client Choice Award Winner
Mr. Bussert has more than 30 years of experience in helping clients protect and defend their most important assets and brands. He represents clients in trademark, franchise, copyright, and unfair competition litigation, including proceedings before the Trademark Trial and Appeal Board, and in licensing and trademark clearance and prosecution matters. He is a graduate of Kalamazoo College and earned his law degree at the University of Toledo.
“It is truly an honor to receive this award,” said Mr. Bussert. “Everyone at Kilpatrick Townsend is passionate about delivering a level of service that exceeds our clients’ expectations. It is so rewarding to be recognized for that effort.”
Candidates for the award are surveyed by International Law Office and Lexology, which also gathers feedback from in-house counsel. Clients are asked to rate individual lawyers and law firms on the following client service criteria: quality of legal advice, commercial awareness, industry knowledge, strategic thinking, billing transparency, tailored fee structures, value for money, responsiveness, effective communication, clarity of documentation, sharing of expertise, appropriate staffing, project management, use of technology, loyalty and ethics. To ensure that the results cannot be influenced, law firms are not informed when this initial round of research is conducted.
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