Cloud computing services encompass three service delivery models—SaaS, PaaS and IaaS. In the SaaS model, software is provided as a service to the customer via the Internet. The PaaS model gives the customer a computing platform on which to develop and run their own applications. The IaaS model allows the customer to configure the system at the processing, storage and network level.

Agreements for all cloud computing service models should address, at a minimum, performance objectives, service levels and data privacy and security. Indemnification, intellectual property, limitations of liability, warranty, termination, transition assistance and data ownership are also key provisions.

An authoritative panel, which includes Kilpatrick Townsend's Megan Demicco, explains the differences between the three cloud computing service models, and key provisions and best practices for drafting cloud computing services agreements for each model.

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